These terms and conditions set out the rules for using the BoomBet platform and explain the relationship between the operator and registered users. They describe account responsibilities, eligibility, acceptable use, promotions, payments and the process for resolving disputes. We expect all customers to read these terms before creating or using an account and to check them regularly for updates.
Account holders must provide accurate personal details and keep their account information up to date. Accounts are personal and non-transferable; you must not allow others to use your login details. We may require identity verification at any time, including photo ID, proof of address and payment evidence, to confirm the account holder is the person transacting on the site.
You are responsible for keeping your password secure and for all activity that occurs under your account. We may impose deposit, loss or wager limits and set withdrawal maximums where necessary. If we suspect unauthorised access, fraud or breach of these terms, we may suspend or close the account and retain balances pending investigation.
To use our services you must meet the minimum legal age in your jurisdiction and be legally permitted to participate in online gambling where you reside. We will not accept registrations from persons prohibited by local law or from individuals on national self-exclusion schemes where applicable. By creating an account you confirm you satisfy all eligibility requirements.
Users must not engage in fraudulent activity, collusion, use unauthorised automation, or attempt to exploit software errors. Any misuse of features, chargebacks or attempts to manipulate promotions or game outcomes may result in account closure and forfeiture of funds. Players must comply with any game-specific restrictions and follow instructions from our support or security teams during investigations.
Promotions are offered subject to specific terms and eligibility requirements which will be provided with each offer. Bonus balances are non-withdrawable until wagering requirements are met and may be subject to game restrictions, maximum bet rules and caps on winnings. We reserve the right to withdraw, amend or refuse any promotion if we suspect abuse, error or unfair play.
All deposits and withdrawals are subject to verification checks. We may require documentation before processing a withdrawal and may apply reasonable limits, fees or processing times where disclosed in the payments area. Withdrawals will only be made to verified payment methods in the name of the account holder. We may delay or withhold payments where required to comply with anti-money-laundering or fraud-prevention checks.
If you have a complaint you should contact our support team in writing so we can investigate. We will aim to respond promptly and provide details of our findings. If a dispute cannot be resolved directly, we will outline the next steps and any independent escalation routes that apply. Using the site does not waive your legal rights under applicable law.
We may update these terms from time to time. Changes will be published on the site and become effective as specified in the update notice. Continued use of your account after publication of changes constitutes acceptance of the revised terms. For questions about these terms or how they apply to your account, contact our customer support team.
