Our support team is available to help with questions, account-related issues, technical concerns or general feedback. You can contact the team through convenient communication channels for help with deposits, withdrawals, bonus enquiries and verification. Contact options include email, phone and live chat, and the team provides clear guidance for UK players on account matters, payments and site functionality. We aim to respond promptly and professionally.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for questions, account-related issues and technical concerns; please include your account ID) |
| General enquiries | [email protected] (corporate and general site enquiries; please allow replies during working hours) |
| Affiliate enquiries | [email protected] (partner and affiliate programme queries; include your partner ID) |
| Phone | +44 20 7946 4821 (voice support for UK players during working hours) |
| Working hours | Mon-Fri, 09:00–18:00 |
For detailed requests or account issues, email is the preferred contact method for BoomBet; please use [email protected] and include a clear subject, your account ID and up-to-date contact details. When contacting Boom Bet about documents or complex enquiries, attach any relevant files and state preferred response times to help us avoid delays and resolve your case faster.
The support team aims to respond to most enquiries within one business day. Simple questions are usually handled the same day; more complex cases such as account verification, payment disputes or technical investigations may take longer while additional information is gathered. You will be kept updated by email or live chat and the team will work to resolve issues as quickly as possible depending on their nature.
We welcome your feedback, suggestions and ideas to help improve the site. Tell us about any issues, feature requests or ways we could make the experience clearer and more reliable. Every message is read and considered by our team and used to shape updates, fixes and new features. Send feedback to [email protected], we appreciate your input.
